Lab Manager Certificate
$1399
Leads to certification
General

Lab Manager Certificate

The full lab management certificate is intended to support existing and potential lab managers with training in a wide variety of leadership and management skills. The program will consist of 20  eLearning courses offered in four tracks. The courses that are currently available in the Lab Manager Certificate program are listed below. Registrants for the full certificate program will gain access to the subsequent courses as they are available. Those completing the entire program will earn a full lab management certificate.

Curriculum content

  • Managing a lab is a big responsibility. It requires a significant amount of leadership knowledge and skill. This course will provide a broad introduction to the many leadership skills required of lab managers that they are rarely taught and have to learn through trial and error. Taking this course will enable the lab manager to better recognize which leadership skills are needed and have a firm foundation to apply those skills with confidence. 
    • Lesson Lab Leadership Basics

  • Clearly defining what is expected of staff is critical to success. Lab managers need to know how to clearly define both the roles and responsibilities and the key objectives for each member of staff. Taking this course will enable the lab manager to select the most important aspects of a staff member’s position, develop effective roles and objectives documents, and identify and integrate SMARTER objectives into individual goals.
  • Providing staff with clear performance feedback, and helping them grow and develop is critical to the lab’s success. Addressing staff performance is a key role for all supervisors. Taking this course will enable the lab manager to design and create effective performance review conversations, determine key strengths of staff members, and create appropriate development plans to grow high performance and repair poor performance. 
  • Having a talented staff drives all of the success for any lab. Lab managers need to know how to differentiate candidates, conduct effective interviews, onboard new hires efficiently, and provide ongoing training. Taking this course will enable the lab manager to read resumes with greater confidence, conduct meaningful interviews, build an effective onboarding process, and develop training plans that make the best use of budget and resources. 
  • Determining and preserving the right mix of skills and expertise is vital for the success of the lab. Lab managers need to know how to conduct an effective analysis of the skills and expertise needed for the lab. The skills analysis will also drive investment, training, and hiring decisions. Succession planning is required to plan role and position changes as the staff evolves and changes. 
  • Change is required for all labs. Some changes are easy and some are hard. It is natural for people to be hesitant and resistant to change. Lab managers can learn effective change management techniques that will create a compelling vision of the future, create a plan to achieve it, execute the plan to realize the benefits, and sustain the change into the future. Nurturing a culture of change and continuous improvement will make future changes easier and more effective.
  • Lab managers need to make a wide variety of decisions. Many of these decisions can be significantly improved by following a data-driven decision-making process. Using data in decisions will help make better decisions, be more objective, and enable more clear communication about the decisions.
  • Lab managers must make a wide variety of decisions. Some decisions are easy, but some decisions can be very difficult. Making difficult decisions requires a disciplined approach, benefits greatly from using the data available, and can be more effective when tackled as a team. This course is intended to provide a series of tips and advice to demonstrate an approach to making decisions, especially difficult ones. It will include some examples that show how the lab manager can approach these difficult decisions and include a few activities to help build skill and practice these approaches.
  • Networking is the ability to cultivate a wide range of people that you can help, and who will help you. Networking is not a luxury—it is a vital skill for lab managers to develop and use. Influence is the ability to get work done through people over whom you have no authority. It is driven by trust and dependability. Influence is also a vital skill required to get work done across teams and organizations.
  • Lab managers need to make a wide range of decisions on many different topics. Some of these decisions will need to be negotiated with staff, customers, and vendors. To build strong, long-term relationships, both sides will need to seek to understand the real needs of the other and negotiate for a win/win outcome.
  • Effectively advocating for the lab is a critical role for the lab manager. Lab managers need to effectively prioritize the various needs, plan a strategy to communicate, advocate, and win some of what the lab needs to be successful, and influence people in the chain of command around approval decisions. To be successful, lab managers need to write effective business cases and be agile to accept the feedback from key decision makers.
  • Assets are the things the lab uses to create value. Labs have many different kinds of assets. The most important is the people on staff. Lab managers must invest in, effectively use, and protect the lab’s assets. Due to competing priorities, lab managers must find the right balance of investments in the assets to meet budget and deliver technical value. There can be a variety of alternatives around obtaining and maintaining the assets required by the lab. These alternatives need to be investigated to find the high-value choices. 
  • Building effective metrics enables better setting of goals and targets, and more clear understanding of performance against those targets. Having metrics that are balanced and reinforce one another enables the lab to improve the work processes, deliver for the stakeholders, and grow the organization. Aligning the key metrics with measures of productivity enables the lab manager to focus on the things that matter.