Positive Communication

Good leaders are almost always good communicators. Communication is vital to effectively receive and share information. Good lab managers realize that listening is the most important communication skill. Developing effective active listening skills is a high priority to be effective as a lab manager. When sharing information, it is important to craft messages to maximize the receiver’s ability to understand, process, and act on the information. It is the responsibility of the transmitter to ensure that the message can be properly received. Positive communication can help build stronger relationships.

Learning Outcomes:

• Utilize the seven C’s of communication,
• Describe the importance of active listening and some ways to improve this important skill,
• Recognize the importance of positive communication and be able to implement it around the lab,
• Explain the six components of positive communication.

Good leaders are almost always good communicators. Communication is vital to effectively receive and share information. Good lab managers realize that listening is the most important communication skill. Developing effective active listening skill...