Frequently Asked Questions

Looking for additional guidance as you begin your eLearning journey with the Lab Manager Academy? Below are responses to commonly asked questions that will help ensure a smooth learning experience.

Frequently Asked Questions:

Question What type of payment do you accept?

The Stripe payment processor accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB payments from customers worldwide, Apple Pay, Google Pay, AliPay, and WeChat Pay.

Question How long do I have to complete a course?

At this time, our expectation is that users access the system at least every 45 days. We haven’t instituted an expiration on courses yet, but might in the future. Even if we do have courses expire, it would never be less than 45 days, and would be longer for courses purchased as part of a track or the whole program.

If you encounter technical difficulties when navigating through the Lab Manager Academy learning system, please contact us at academy@labmanager.com